Privacy Policy

Introduction

Epic Design Labs operates Dispatch Tickets. This policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

We collect information that you provide directly to us, including:

• Email addresses from sign-ups and account creation
• Name and company details (optional)
• Ticket content, comments, and attachments via API
• Usage data and API request logs
• Email content from connected Gmail/Google Workspace accounts

Google API Services - Limited Use Disclosure

What Google Data We Access

When you authorize a Gmail connection, Dispatch Tickets requests permission to:

• Read emails for importing incoming messages
• Send emails for customer replies
• Modify emails for marking processed messages as read

How Google Data Is Used

We use Gmail data to import emails as tickets, match replies using threading headers, send customer responses, and mark processed emails as read. We do not use your Gmail data for advertising purposes, and we do not sell or share your Gmail data with third parties for their own purposes.

Data Storage and Retention

Imported email content becomes ticket data stored in our secure databases. OAuth tokens are encrypted and retained while your connection remains active.

Revoking Access

You can disconnect Gmail anytime through your dashboard settings or Google Account permissions. Upon revocation, we stop accessing Gmail and delete OAuth tokens, but retain previously imported tickets.

Compliance

Our use of Google data adheres to the Google API Services User Data Policy and Limited Use requirements.

How We Use Your Information

We use collected data to:

• Provide and maintain our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your requests and questions
• Monitor usage patterns to improve our services

Data Storage and Security

Your information is protected through technical and organizational measures on secure servers using encryption. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your information while your account is active or as needed for legal compliance and dispute resolution.

Third-Party Services

We share information with service providers who assist with cloud hosting, email delivery, payment processing, and analytics.

Your Rights

You have the right to:

• Access your personal data
• Update or correct your information
• Request deletion of your data
• Request portability of your data
• Withdraw consent at any time

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@dispatchtickets.com.